Profiles in NinJAs – Amber

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Amber Profiles in NinJAs
Amber

Amber is a Technical Account Manager for Connectria. Keep reading to learn why she is a Customer Service NinJA and what “No Jerks Allowed” means to her.

What is your personal customer service mantra?
  • In customer service, it is extremely important to be open and supportive of a customer’s feelings and needs. Just like our organization, people’s lives depend on business continuity and success. My customer service mantra is to establish a trusting relationship and keep nourishing it.

What are your personal pet peeves when you are in the role of a customer?
  • When I’m the customer in a situation and I get the sense that the company contact I am speaking with could really care less that I am there, that’s a big pet peeve of mine. The same goes for that company’s attitude toward its employees. Everyone has their own struggles and need for support. If everyone could just work together and put care into their thoughts and actions, things can become a positive experience for everyone.

Have you ever been treated rudely or unfairly by a customer? How did you handle it?
  • Yes, a few times. Most of the time, I focus on finding reasoning behind the situation in question and point that out. Other times, I ask for time to figure the situation out and say that I will give them a call back. I think this reaction applies to most people in this type of situation – it’s best to take time to identify and deliver a thoughtful response versus acting quickly and irrationally.

What does “No Jerks Allowed” mean to you?
  • No Jerks Allowed to me is synonymous with the saying “love one another.” In a strictly platonic way, of course! I believe everyone is connected on this earth and your actions can easily change the course of your – or another person’s – life. There is too much negativity and hate in the world to add to it. We need to focus on balancing the positive and negative instances in life. If colleagues continually added disrespect and selfishness to our daily work, the company would not thrive. I know this because I’ve worked for a bunch of Jerks in the past – there was no sense of happiness or support. It broke my heart and I got out of there as soon as possible.

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