I’ve found success in my career working with customers because I live by the mantra: Whatever it takes, make them say “Wow!”

Assuming I can get on the phone with an actual person and not a bot recording, my pet peeve is for that customer service representative breaks out their “script” and begins reciting their steps for troubleshooting, completely ignoring the fact that I’ve already performed them. It’s a waste of time on both ends. Working at Connectria has further instilled in me a belief in tailored customer offerings and customer service unique to each and every person you work with.

Sure, and I could go into great detail about all the clichés people might use to respond to this, but the bottom line comes down to “vote with your wallet.” If someone’s unwilling to work with you professionally, take your business elsewhere.

When anyone (employee, customer or vendor) walks through the doors of our facility, they will be among some of the best personalities in the business. They will be welcomed in with open arms and become part of a “culture” that we’ve all worked so hard to create.